About Reservation at Stores

About online reservation is from here.
For smartphone

【Attention about reservation for the series which acceptance starts on Fridays】

For the series which reservations acceptance starts on Friday, we take reservations from each store’s allotments provided in advance.
On Friday, the first day of acceptance, reservation is limited to IN STORE customers and available quantity is limited as “1 color, 1 piece per item.” In other words, 2 colors from the same product number are NOT available.
Please be understanding that purchasing order may will be lottery in the case many customers gather in a store.
On Saturday and Sunday, we accept reservations also by phone call and available quantity will be not limited, but please be aware that available allotments may have been already filled on Friday.

【Attention about lottery reservation】

For the series which reservation acceptance NOT starts on Friday, we accept order request in advance in store and by phone call.
Each store’s allotments will be provided after lottery in our head office, and then store staff will let the customers know their results from 14:00 on Tuesday/Thursday.
Please be understanding that availability is NOT guaranteed at the point we accept the order request.
As for lottery reservation, please tell our store staff your desired item/color/quantity.
After lottery in our head office, store staff will let the customers know their result from 14:00 on Tuesday/Thursday.
Staff will call to customers regardless how results are, so please tell your phone number which available whenever.
Though we do our best, please be understanding that we may can’t meet all customers’ demand especially about super popular items.
Reservation for these items are acceptable until become sold out or their stocks arrive in store.
As for if they’re available or not, please contact to the store.
We may cancel the order when:
・we have difficulties communicating with customer on a result notification call.
・we can’t have contact and not receive any reply to our result notification call within 3days.

【About payment】

2 payment methods are available.

[Partial payment]
Amount of partial payment is vary to items.
About amount, please confirm to our staff.
Partial payment deadline is 7 days from reservation.
When pick-up, we refund the partial payment and ask the full payment.

[Full payment]
Paying full price when placing reservation.

【About pick-up】

After arrival, our store staff makes an arrival notification by phone call.
We basically ask to pick-up from 7 days from our phone call.
If you cannot come to the store during 7 days, please contact to our staff.

Please be aware to bring the reservation receipt when you pick up your items.
We’re sorry but we can NOT give the items in case of loss or not bringing the receipt.
Also, due to avoid any trouble, we can NOT accept any substitute pick up even if with the receipt.

If you have any concern, please feel free to contact to our stores.
We look forward to see you at store.

BABY Flagship store and BABY Osaka store are offering special dress covers
to the customers who reserve jumper skirt or one piece dress!

For more details, please refer to:
BABY Flag ship store (03-6434-1382) or BABY Osaka store (06-6211-1991).