About Reservation at Stores

About online reservation is from here.
For smartphone

【About announcement of new series and store reservation】 

All new series both of BABY and PIRATES is announced on Fridays on our official website.
We accept entries in stores from the same date of announcement to 12:00 on the next Monday.
Details of series can be confirmed in stores and some stores have sample exhibition.
After lottery in our head office, store staff call to customers their lottery results from Tuesday.

At our official online store, reservation starts at 12:00 on the same day of new series announcement on first come-first served basis.
Online stocks are separated with store stocks, so some quanitities are kept for lottery reservation of store entries even the online reservation stock runs out.

After closing online reservation and store entries, any resrvation can NOT be accepted.

Also, customers who have own valid “ALICE and the PIRATES PREMIUM MEMBER’s CARD” have upper winning probability by showing it when making entry at store.
To entry, 1 identification card with photo or 2 named official items like health insurance and credit card are necessary.
Member’s card CANNOT be lent to third person for any reasons or we disqualify premium membership.

【How to reserve / About quantity limit】

At online store, limit to “1 piece per color, per customer” regardless reservation date.
Multiple colors of same item are available, but multiple pieces of same color is UNAVAILABLE.

Store entry has no limit of quantity request, but please be understanding that winning quantity will be reduced from request.
Also, after lottery, please be sure that any change of quantity or cancellation are UNACCEPTABLE for any reasons.

We accept entry both in stores and by calling and entry is NOT first come-first served.
After winning to lottery, partial payment in store (within a week after result notification) and local pick-up are necessary.
We can NOT accept any substitute payment and pick-up.
Also we can NOT accept to switching to resrevation of online / other store.
Please use online store when you are NOT able to come to physical store.

Also, we may cancel the winning and refuse to reserve the item in the case of:
・difficulty with communication and conversation.
・we cannot receive any reply to our result notification call within 3 days.

Please feel free to ask to store staff if you have any concern.

【About partial payment】

After winning to lottery, when processing reservation in store, we ask to make a partial payment (about 1,000 ~ 5000 yen).
Partial payment price is depending on item price.
Please feel free to contact how much the price is.

For reservation by phone call, coming to the store within a week to make a partial payment is needed.
After the item arrive, we refund the partial payment once and ask to pay the full price.
Of course we accept full advance payment.

※Attention
In the case reserve 10 or more piece from 1 product number,
or the case the item costs more than 100,000 yen (incl. tax) regardless how many pieces per item,

◇Reservation for 1st production items:
FULL advance payment is necessary at the store within a month.
Though in this case partial payment is not needed,
reservation will be automatically cancelled for any reasons if not making full advance payment within a month.

◇Reservation for 2nd~ production items:
HALF advance payment is necessary at the store within a month.
e.g. when reserve 10 jumper skirts which price is 33,000 yen (incl. tax), half payment amount will be 33,000 yen ÷ 2 × 10 pieces = 165,000 yen.
We accept remaining balance(half payment) when the item picked up.
Though also in this case partial payment is not needed,
reservation will be automatically cancelled for any reasons if not making half advance payment within a month.

【About pick-up】

After arrival, our store staff makes an arrival notification by phone call.
We basically ask to pick-up from 7 days from our phone call.
If you cannot come to the store during 7 days, please contact to our staff.

Please be aware to bring the reservation receipt when you pick up your items.
We’re sorry but we can NOT give the items in case of loss or not bringing the receipt.
Also, due to avoid any trouble, we can NOT accept any substitute pick up even if with the receipt.

If you have any concern, please feel free to contact to our stores.
We look forward to see you at store.

BABY Flagship store and BABY Osaka store are offering Princess drop hanger
to the customers who reserve jumper skirt or one piece dress!

For more details, please refer/contact to:
BABY Flag ship store (03-6434-1382)
BABY Osaka store (06-6211-1991)
BABY Head office (post@babyssb.co.jp)